Privacy Policy

1. Introduction

UniView ("we," "us," or "our") provides AI-powered code documentation and analysis services. This Privacy Policy applies to all users of our website, applications, and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, company name, job title
• Payment Information: Credit card details, billing address (processed through secure payment providers)
• Profile Information: Profile photo, bio, preferences, settings
• Code and Documentation: Source code, documentation, project files you upload for analysis
• Communications: Messages, feedback, support requests, and correspondence with us
• Survey Responses: Feedback and responses to surveys or questionnaires

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain information:

• Usage Information: Features used, pages viewed, time spent, actions taken
• Device Information: Device type, operating system, browser type and version, screen resolution
• Log Data: IP address, access times, referring URLs, error logs
• Cookies and Similar Technologies: Identifiers stored on your device (see Section 8)
• Analytics Data: Performance metrics, feature usage, user engagement

2.3 Information from Third Parties

We may receive information from third parties:

• Authentication Services: When you sign in with Google, GitHub, or other providers
• Payment Processors: Payment confirmation and transaction details
• Analytics Providers: Aggregated usage statistics and insights
• Integration Partners: Data from services you connect to UniView (GitHub, GitLab, Bitbucket)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide, maintain, and improve the Service
• Process your code and generate AI-powered documentation
• Personalize your experience and customize features
• Facilitate collaboration within your team or organization

3.2 Communications

• Send service-related announcements and updates
• Respond to your comments, questions, and support requests
• Send marketing communications (with your consent)
• Notify you of changes to our Terms or Privacy Policy

3.3 Business Operations

• Process payments and manage subscriptions
• Detect, prevent, and address technical issues and security threats
• Monitor and analyze usage patterns and trends
• Comply with legal obligations and enforce our Terms of Service

3.4 AI Model Training

We may use aggregated and anonymized data to improve our AI models. We do NOT use your proprietary code or sensitive business information to train models that serve other customers. See Section 5 for more details.

4. How We Share Your Information

4.1 Service Providers

We share data with third-party service providers who perform services on our behalf:

• Cloud Infrastructure: AWS, Google Cloud for hosting and storage
• Payment Processing: Stripe for payment processing
• Analytics: Google Analytics, Mixpanel for usage analytics
• Customer Support: Zendesk, Intercom for support communications
• Email Services: SendGrid, Mailchimp for transactional and marketing emails

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

4.2 Within Your Organization

If you use the Service as part of an organization account, we may share your information with other members of your organization as needed for collaboration and administrative purposes.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process, court orders, or government requests
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety, or that of others
• Prevention of fraud, security threats, or illegal activities

4.4 Business Transfers

If UniView is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Your Code and Data Security

5.1 Code Privacy

Your code is yours. We treat your code and proprietary information with the highest level of confidentiality:

• Your code is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access to your code is strictly limited to authorized personnel and systems
• We do not share your code with other customers or third parties
• We do not use your proprietary code to train AI models for other customers
• You can delete your code and data at any time

5.2 Security Measures

We implement industry-standard security measures:

• End-to-end encryption for data transmission (TLS 1.3)
• Encryption at rest for stored data (AES-256)
• Multi-factor authentication (MFA) support
• Regular security audits and penetration testing
• Role-based access control (RBAC)
• Automated backup and disaster recovery systems
• Security monitoring and incident response procedures
• Secure development lifecycle practices

5.3 Data Retention

We retain your information for as long as necessary to provide the Service:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Most data deleted within 30 days; backups purged within 90 days
• Legal Requirements: Some data retained longer to comply with legal obligations
• Anonymized Data: Aggregated, anonymized analytics may be retained indefinitely

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Update your account information and preferences
• Export your data in a portable format

You can access and update most information through your account settings.

6.2 Deletion

You can request deletion of your account and personal information through your account settings or by contacting us through our website. We will delete your data within 30 days, except where we are required to retain it for legal reasons.

6.3 Marketing Communications

You can opt out of marketing emails by:

• Clicking "unsubscribe" in any marketing email
• Updating your preferences in account settings
• Contacting us through our website

Note: You cannot opt out of service-related communications (account notifications, security alerts, billing updates).

6.4 Do Not Track

Some browsers support "Do Not Track" signals. Currently, our systems do not recognize or respond to Do Not Track requests.

7. International Data Transfers

Your information may be transferred to, stored, and processed in different countries where our service providers operate. We ensure that data transfers comply with applicable data protection laws through appropriate safeguards and security measures.

8. Cookies and Tracking Technologies

8.1 What We Use

We use cookies and similar tracking technologies:

• Essential Cookies: Required for authentication, security, and core functionality
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track visits across websites for advertising (with consent)

8.2 Your Choices

You can control cookies through:

• Browser settings (most browsers allow you to block or delete cookies)
• Our cookie consent banner (appears on first visit)
• Third-party opt-out tools (e.g., Google Analytics opt-out)

Note: Disabling essential cookies may affect Service functionality.

9. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page with a new "Last Updated" date
• Sending you an email notification
• Displaying a prominent notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please drop us a note using our contact form on the website.